Last Updated: August 2026
Welcome to in’Aura. These Terms & Conditions govern your access to and use of our website and your purchase of products from us. By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions.
Please read them carefully before using our website or purchasing any product.
1. About in’Aura
in’Aura is a fragrance brand offering perfumes and related fragrance products through our website.
Throughout these Terms & Conditions, the terms “we,” “us,” and “our” refer to in’Aura, while “you” and “your” refer to visitors, customers, and users of our website.
2. Use of Our Website
You may use our website for lawful personal shopping and informational purposes.
You agree not to:
- Use the website for unlawful or fraudulent purposes
- Attempt to gain unauthorized access to our website, accounts, or systems
- Interfere with the security or normal operation of the website
- Introduce viruses, malicious code, or other harmful material
- Copy, reproduce, or commercially exploit website content without authorization
- Provide false or misleading information when creating an account or placing an order
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our customers, business, or website.
3. Product Information
We aim to provide accurate descriptions, photographs, sizes, fragrance information, and other product details.
However, the appearance of products, packaging, labels, or colors may vary slightly from photographs displayed on different screens or devices.
Fragrance perception and performance can also vary between individuals depending on factors such as skin chemistry, environment, application, and storage.
4. Product Availability
All products are subject to availability.
Adding a product to your cart does not guarantee that the product will remain available until your order has been successfully placed and confirmed.
We may limit quantities, discontinue products, or change product availability without prior notice.
5. Prices
Product prices are displayed on our website in the applicable currency.
We reserve the right to change prices, promotions, or offers at any time. Any price change will not normally affect an order that has already been accepted and confirmed, except where correction is necessary because of an obvious pricing or technical error.
Delivery charges, taxes, or other applicable fees, if any, will be displayed or communicated during the checkout process where appropriate.
6. Orders
When you place an order, you are responsible for providing accurate and complete information, including your name, phone number, delivery address, and other information required to fulfill your order.
After placing an order, you may receive an order confirmation. An automated confirmation does not necessarily mean that an order has been finally accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraud or unauthorized transactions
- Incorrect or incomplete customer information
- Delivery limitations
- Technical or system errors
If payment has already been received for an order that we cancel, the applicable amount will be refunded according to the original payment method or another appropriate method.
7. Payment
Available payment methods will be displayed during checkout.
You agree to provide accurate payment information and confirm that you are authorized to use the selected payment method.
Payments may be processed by third-party payment service providers and may also be subject to their own terms, conditions, and privacy policies.
8. Shipping & Delivery
We will make reasonable efforts to process and deliver orders within the estimated time communicated on our website or during checkout.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, transportation disruptions, or incorrect delivery information.
Please refer to our Shipping & Delivery Policy for further information.
9. Returns, Exchanges & Refunds
Eligibility for returns, exchanges, or refunds is subject to our applicable Returns & Refunds Policy .
Because perfumes and fragrance products may be personal-use products, certain opened, used, damaged-after-delivery, or otherwise ineligible products may not qualify for return or exchange, except where required by applicable law or where the product was defective, damaged on arrival, or incorrectly supplied.
Please review our Returns & Refunds Policy before making a purchase.
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has been processed, packed, dispatched, or handed over to a courier.
Any applicable refund for an approved cancellation will be processed according to our refund procedures and the payment method used.
11. Promotions and Discount Codes
From time to time, we may offer promotional codes, discounts, gifts, bundles, or special offers.
Unless otherwise stated:
- Promotions cannot be exchanged for cash
- Promotional codes may have expiry dates or eligibility requirements
- Certain products may be excluded
- Multiple promotional offers may not be combined
- We may withdraw or modify a promotion where reasonably necessary
Any additional terms communicated with a particular promotion will also apply.
12. Intellectual Property
The content of our website, including our brand name, logos, product names, fragrance collection names, text, graphics, photographs, artwork, packaging designs, website design, and other original materials, may be protected by intellectual property rights.
You may browse and use our website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, publish, sell, commercially exploit, or use protected content without our prior permission, except where permitted by applicable law.
13. Customer Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
You are responsible for activity conducted through your account unless the activity resulted from circumstances outside your reasonable control.
Please notify us if you believe your account has been accessed or used without authorization.
14. Reviews and User Content
If our website allows customers to submit reviews, comments, photographs, or other content, you are responsible for ensuring that the content you submit is lawful and does not violate the rights of others.
We may remove content that is unlawful, abusive, misleading, fraudulent, infringing, or otherwise inappropriate.
15. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, courier services, social media platforms, analytics services, and other websites.
We are not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.
Your use of third-party services may be subject to their own terms and privacy policies.
16. Limitation of Liability
To the extent permitted by applicable law, in’Aura will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control or from misuse of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
17. Privacy
Your privacy is important to us.
Our collection and use of personal information is described in our Privacy Policy . Please review the Privacy Policy to understand how we handle personal information.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, services, website, business practices, or applicable requirements.
The updated Terms & Conditions will be published on this page, and the Last Updated date may be revised accordingly.
Your continued use of the website after an update will be subject to the version of these Terms & Conditions then in effect, to the extent permitted by applicable law.
19. Governing Law
These Terms & Conditions are governed by the applicable laws of Bangladesh, subject to any mandatory consumer protection rights that may apply.
Any dispute will be handled in accordance with applicable law and the jurisdiction of the appropriate courts or authorities.
20. Contact Us
If you have any questions about these Terms & Conditions, an order, or our services, please contact in’Aura through the information provided on our Contact Us page.