Last Updated: August 2026
At in’Aura, we aim to process and deliver your orders as smoothly and efficiently as possible. This Shipping & Delivery Policy explains how orders are processed, dispatched, delivered, and handled in the event of delays or delivery issues.
1. Order Processing
Orders are processed after they have been successfully placed and, where applicable, payment has been confirmed.
Processing times may vary depending on product availability, order volume, public holidays, or other operational factors.
Once your order has been processed and prepared for dispatch, you may receive an order update through the contact information provided during checkout.
2. Delivery Locations
We currently deliver to locations that are supported by our available courier and logistics partners.
Delivery availability may vary depending on the destination, courier coverage, and other logistical conditions.
If we are unable to deliver to your location, we may contact you to discuss available alternatives.
3. Delivery Time
Estimated delivery times may vary depending on your location.
Delivery estimates are provided as a guide and are not guaranteed. Delays may occur due to circumstances such as:
- Courier or transportation delays
- Weather conditions
- Public holidays
- High order volumes
- Incorrect or incomplete delivery information
- Events or circumstances outside our reasonable control
We will make reasonable efforts to ensure that your order reaches you as soon as possible.
4. Delivery Charges
Applicable delivery charges will be displayed or communicated during checkout before your order is completed.
Delivery charges may vary depending on your location, order size, delivery method, or promotional offers.
From time to time, we may offer free or discounted delivery subject to specific conditions.
5. Delivery Information
You are responsible for providing accurate and complete delivery information, including:
- Recipient name
- Contact number
- Complete delivery address
- Any additional information reasonably required for delivery
Incorrect, incomplete, or outdated information may result in delays or unsuccessful delivery attempts.
Please contact us as soon as possible if you notice an error in your delivery information.
6. Order Tracking
Where tracking is available, tracking information may be provided once your order has been dispatched.
Tracking updates are generally provided by the courier or delivery service and may not always update immediately.
7. Delivery Attempts
Courier partners may contact you before or during delivery.
Please ensure that the contact number provided with your order remains available.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the courier is unable to reach the recipient, an additional delivery attempt or delivery charge may apply depending on the courier’s policy.
8. Receiving Your Order
When receiving your order, we recommend checking the external package for visible signs of serious damage or tampering.
If you believe your order has been damaged during delivery, contains an incorrect item, or has another delivery-related issue, please contact us as soon as reasonably possible.
Where appropriate, we may request photographs, videos, order information, or other reasonable evidence to help us review the issue.
9. Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us promptly through our Contact Us page.
Eligible cases will be handled according to our Returns & Refunds Policy and applicable consumer protection requirements.
Please keep the product, packaging, and relevant order information until the issue has been reviewed.
10. Delayed Orders
Occasionally, deliveries may take longer than expected.
If your order appears to be significantly delayed, please contact us and we will make reasonable efforts to obtain an update from the relevant delivery provider.
We are not responsible for delays caused by events outside our reasonable control, but we will assist where reasonably possible.
11. Unclaimed or Undeliverable Orders
If an order is returned to us because it could not be delivered due to an incorrect address, repeated unsuccessful delivery attempts, refusal to receive the parcel, or failure to respond to the courier, additional delivery charges may apply if the order is sent again.
Any refund eligibility in such circumstances will depend on the condition of the returned product and our applicable Returns & Refunds Policy.
12. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery services, courier arrangements, business practices, or applicable requirements.
The updated version will be published on this page and the Last Updated date may be revised.
13. Contact Us
If you have any questions regarding shipping, delivery, tracking, or an order you have placed, please contact in’Aura through the information provided on our Contact Us page.