Last Updated: August 2026
At in’Aura, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or communicate with us.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Phone number
- Email address
- Billing and delivery address
- Order and purchase information
- Account information, if you create an account
- Communications you send to us
- Technical information such as browser type, device information, IP address, and website usage data
We only collect information that is reasonably necessary to provide our services, process orders, improve our website, and communicate with you.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Arrange delivery of your purchases
- Provide order confirmations and updates
- Respond to questions or customer service requests
- Manage your customer account
- Process returns and refunds
- Improve our products, website, and customer experience
- Detect or prevent fraudulent or unauthorized activity
- Send promotional communications where permitted and where you have chosen to receive them
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Depending on the payment method used, payment providers may collect information necessary to complete your transaction. in’Aura does not intend to directly store complete debit or credit card details on its own systems when payments are handled by an external payment processor.
Your payment provider’s own privacy policy and terms may also apply to your transaction.
4. Order and Delivery Information
To fulfill your order, we may share necessary information such as your name, phone number, delivery address, and relevant order details with courier, logistics, fulfillment, or delivery service providers.
We provide these parties only with information reasonably required to perform their services.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, maintain shopping-cart functionality, understand website performance, and improve your browsing experience.
Where required, you may be given options to manage certain cookies through your browser or website cookie settings.
Some website features may not function correctly if essential cookies are disabled.
6. Marketing Communications
If you choose to subscribe to our newsletter or promotional communications, we may send you information about new fragrances, collections, offers, launches, or other brand updates.
You may unsubscribe from marketing emails using the unsubscribe option provided in the communication or by contacting us.
Transactional communications relating to an order or customer-service request may still be sent when necessary.
7. How We Share Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers that help us operate our business, including:
- Payment processors
- Courier and delivery providers
- Website hosting and technical service providers
- Email or communication service providers
- Analytics and security providers
We may also disclose information where required by applicable law, regulation, legal process, or a lawful request from an appropriate authority.
8. Data Security
We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You are responsible for keeping your account password and login information confidential.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, record keeping, fraud prevention, and compliance with applicable legal or accounting obligations.
10. Your Choices and Rights
Depending on applicable law and the circumstances, you may be able to request access to, correction of, or deletion of certain personal information we hold about you.
You may also ask us questions about how your personal information is being used.
To make a privacy-related request, please contact us using the details provided on our Contact Us page.
Certain information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.
11. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services.
Those third parties operate under their own privacy policies and practices. in’Aura is not responsible for the privacy practices or content of third-party websites that we do not control.
12. Children’s Privacy
Our website and products are intended for general consumers and are not designed to knowingly collect personal information directly from children in violation of applicable law.
If we become aware that personal information has been collected in circumstances where parental or guardian consent was legally required but not obtained, we will take reasonable steps to address the matter.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
When changes are made, the updated version will be published on this page and the Last Updated date may be revised.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact in’Aura through the contact information provided on our Contact Us page.