Last Updated: August 2026
At in’Aura, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains when a product may be eligible for a return, exchange, replacement, or refund and how to report an issue with your order.
Please review this policy before making a purchase.
1. Return Eligibility
Due to the personal-use nature of fragrance products, returns are generally accepted only when the product meets the conditions described in this policy.
A product may be eligible for return, replacement, exchange, or refund if:
- You received the wrong product
- The product arrived damaged or defective
- The perfume bottle was broken or leaking upon delivery
- An item was missing from your order
- The product received was materially different from the product ordered
Eligibility will be determined after we review the relevant order information and, where necessary, supporting evidence.
2. Change of Mind
For hygiene, safety, and product-integrity reasons, we generally cannot accept returns of opened or used fragrance products solely because of a change of mind or personal fragrance preference.
If a product is unopened, unused, and in its original condition and packaging, please contact us as soon as possible. Any return eligibility will depend on the circumstances and applicable consumer protection requirements.
3. Non-Returnable Items
Unless the product is defective, damaged upon delivery, incorrectly supplied, or otherwise required to be accepted under applicable law, we may not accept returns for:
- Opened or used perfumes
- Products with broken or removed seals, where applicable
- Products damaged after delivery due to misuse or improper storage
- Products returned without their original packaging where reasonably required
- Products purchased from an unauthorized third-party seller
- Free gifts or promotional items, unless otherwise stated
Your statutory consumer rights, where applicable, are not affected by this section.
4. Fragrance Preference and Performance
Fragrance perception is subjective and may vary from person to person.
The scent, longevity, projection, and development of a fragrance can vary depending on skin chemistry, application, environment, temperature, humidity, storage, and other factors.
A dislike of the fragrance or differences in individual fragrance performance will generally not be considered a product defect.
5. Reporting a Damaged, Defective, or Incorrect Order
If your order arrives damaged, defective, leaking, incomplete, or incorrect, please contact us as soon as reasonably possible after receiving the parcel.
To help us review your claim, we may request:
- Your order number
- Your name and contact information
- Photographs of the product
- Photographs of the outer and inner packaging
- A short video showing the issue, where reasonably necessary
- Any other relevant information required to verify the problem
Please keep the product and its packaging until your claim has been reviewed.
6. Return Condition
Where a return is approved, the product should be returned in the condition agreed upon with us.
Where applicable, this may include:
- The original bottle
- Original packaging
- Labels and accessories
- Any included items that formed part of the purchased set
Please package returned products carefully to reduce the risk of damage during transit.
7. Return Process
Before returning a product, please contact us through our Contact Us page.
Do not send a product back without receiving return instructions from us.
If your return is approved, we will provide the appropriate instructions regarding the return method and destination.
8. Exchanges and Replacements
Depending on the circumstances and product availability, an eligible issue may be resolved through:
- Replacement of the same product
- Exchange for an appropriate product
- Refund
- Another reasonable solution agreed between you and in’Aura
If a replacement product is unavailable, we may offer a refund or another appropriate resolution.
9. Refunds
Once an approved return or claim has been reviewed, we will notify you of the outcome.
If a refund is approved, it will normally be processed using the original payment method where reasonably possible.
The time required for a refund to appear may vary depending on the payment provider, bank, or payment method.
10. Delivery Charges
Where a return results from an error by in’Aura or an eligible damaged, defective, or incorrectly supplied product, reasonable return or redelivery costs may be handled by us as appropriate.
For other approved returns, delivery or return shipping charges may be the responsibility of the customer, subject to applicable law and the circumstances of the return.
11. Orders Returned Due to Failed Delivery
If an order is returned to us because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal to receive the parcel, or inability to contact the recipient, additional delivery charges may apply if the order is sent again.
Any refund will be considered according to the condition of the returned products, applicable delivery costs, and this policy.
12. Promotional, Bundle, and Set Purchases
If a product was purchased as part of a bundle, combo set, promotional offer, or other multi-item offer, the return or refund may need to take the entire offer into account.
Where appropriate, the value of any retained items, discounts, or promotional benefits may be considered when determining the applicable refund.
13. Purchases from Other Sellers
This policy applies to eligible products purchased directly from in’Aura through our official sales channels.
If you purchased an in’Aura product from another retailer, marketplace, or third-party seller, please contact that seller regarding their return and refund process.
14. Consumer Rights
Nothing in this Returns & Refunds Policy is intended to limit any mandatory rights or remedies available to consumers under applicable laws of Bangladesh.
Where applicable law provides rights that are more favorable than this policy, those legal requirements will apply.
15. Changes to This Policy
We may update this Returns & Refunds Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
The updated version will be published on this page and the Last Updated date may be revised accordingly.
16. Contact Us
If you have questions about a return, replacement, exchange, refund, or an issue with your order, please contact in’Aura through the information provided on our Contact Us page.